Shipping policy

SHIPPING POLICY

At Orijin Téa & Co., our herbal teas, botanicals, and wellness products are prepared and packaged with care. As a small-batch business, we appreciate your patience while we prepare your order for shipment.

ORDER PROCESSING

Orders are processed during regular business days, excluding weekends and holidays. Processing time is separate from the shipping/transit time provided by the carrier.

During product launches, holidays, markets, special promotions, or periods of high order volume, processing may take additional time. We will make every reasonable effort to prepare and ship orders promptly.

Once your order ships, tracking information will be provided when available.

SHIPPING RATES & DELIVERY

Available shipping methods, rates, and estimated delivery times are displayed at checkout based on your order and delivery location.

Carrier delivery estimates begin after an order has been processed and accepted by the shipping carrier. Delivery dates provided by carriers are estimates and are not guaranteed by Orijin Téa & Co.

REFRIGERATED SEA MOSS

Our prepared Sea Moss is a perishable product and requires refrigeration. Sea Moss orders may be shipped using insulated packaging and cold packs as appropriate to help maintain product quality during transit.

Please monitor your tracking information and arrange to retrieve your package promptly upon delivery. Refrigerate Sea Moss immediately upon receipt.

Cold packs may no longer be frozen or may be partially thawed upon arrival. This alone does not necessarily indicate that the product was compromised during transit.

If your Sea Moss arrives leaking, damaged, incorrectly fulfilled, or you believe its condition was compromised during shipment, please contact us through our website within 24 hours of delivery. Include your order number and clear photographs of the product, packaging, and shipping container.

For food-safety reasons, we cannot accept returns of Sea Moss or other perishable products.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an address error, contact us as soon as possible. We will make every reasonable effort to correct it before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

DELIVERY DELAYS

Once an order has been accepted by the shipping carrier, circumstances such as weather, transportation disruptions, holidays, carrier delays, and other events outside our reasonable control may affect delivery.

If tracking shows an unusual delay, please contact us and we will assist with reviewing the shipment when possible.

DELIVERED PACKAGES

Customers are responsible for monitoring tracking information and retrieving packages promptly after delivery, particularly orders containing perishable products.

Orijin Téa & Co. cannot guarantee the condition of perishable products that are left unattended after confirmed delivery or that are not refrigerated promptly upon receipt.

If tracking indicates that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors where appropriate, and the carrier's tracking information. You may also contact us for assistance.

DAMAGED OR INCORRECT SHIPMENTS

If a shelf-stable order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery. For refrigerated Sea Moss, please contact us within 24 hours of delivery.

Include your order number, a description of the issue, and photographs of the product and packaging so we can properly review the claim.

QUESTIONS

For questions regarding shipping or an existing order, please use the Contact page on our website and include your order number whenever possible.