Refund policy

RETURN & REFUND POLICY

At Orijin Téa & Co., each product is prepared and packaged with care. Because our products include herbal teas, botanicals, wellness products, and perishable food items, we are unable to accept general returns or exchanges on consumable products once they have been shipped.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, defective, incorrect, or otherwise compromised during shipping, please contact us within 48 hours of delivery so we can review the issue.

Please include your order number, a description of the issue, and clear photographs of the product and shipping packaging. Do not discard the product or packaging until we have had an opportunity to review your claim.

When a claim is approved, we may provide a replacement, store credit, or refund, as appropriate.

PERISHABLE PRODUCTS — SEA MOSS

Our prepared Sea Moss products are perishable and require refrigeration. Because food safety and temperature control cannot be verified after delivery, Sea Moss cannot be returned or exchanged.

Please refrigerate your Sea Moss promptly upon delivery and follow the storage instructions provided with the product.

If your Sea Moss arrives damaged, leaking, incorrectly fulfilled, or appears to have been compromised during transit, please contact us within 24 hours of delivery with photographs of the product and shipping packaging so we can review the issue.

We cannot issue refunds or replacements for perishable products that were properly delivered but were not retrieved, opened, refrigerated, or stored appropriately after delivery.

HERBAL TEAS & OTHER CONSUMABLE PRODUCTS

For health, safety, and quality-control reasons, herbal teas and other consumable products are final sale once shipped and cannot be returned or exchanged because of personal taste, aroma, preference, or a change of mind.

If you receive the wrong product or your order arrives damaged or defective, please contact us within 48 hours of delivery.

ORDER CANCELLATIONS

If you need to cancel or change an order, please contact us as soon as possible. We will make every reasonable effort to accommodate your request; however, once an order has entered processing, preparation, or shipment, we cannot guarantee that it can be changed or cancelled.

SHIPPING & DELIVERY

Orijin Téa & Co. is not responsible for delivery delays or delivery issues caused by circumstances outside our reasonable control. Customers are responsible for providing a complete and accurate shipping address when placing an order.

Orders returned or lost because of an incorrect or incomplete address supplied by the customer may not qualify for a refund of shipping charges or perishable products.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error by Orijin Téa & Co.

Questions regarding an order, damaged product, or refund request may be submitted through the Contact page on our website. Please include your order number so we can assist you promptly.

This policy does not limit any rights or remedies available to you under applicable law